Refund policy

Order Cancellation
If you wish to cancel your order for whatever reason, you can do so by sending us an email within 24 hours of purchase at kanafrikconceptstore@kanafrik.com or info@kanafrik.com

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 48 hours.  If approved we will gladly send out a replacement order, a store credit  or issue you a full refund.

For all other reasons, due to hygiene reasons, we do not offer refunds.

Lost or Stolen Packages

Kanafrik is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Kanafrik will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kanafrik.com